Contact FanumStudios at contact.fanumstudios@gmail.com if you need help with a purchase. This policy explains our review process and preserves your statutory rights. It does not impose an “all sales final” rule on rights provided by law.
1. Consumer cancellation rights
If you purchase online as a consumer, Danish and EU rules generally provide a 14-day withdrawal period, subject to the applicable exceptions. Business purchases do not automatically receive the same consumer withdrawal rights.
For digital content supplied without a physical medium, beginning delivery only removes the withdrawal right when the legal conditions are satisfied, including prior express consent, acknowledgement of the loss of that right, and the required confirmation. Accepting these terms or simply creating an account is not that separate consent.
Hosted digital services can have different withdrawal rules. An appropriate charge for services already supplied may apply only where the legal requirements are met. We will assess the actual purchase and any consent record, rather than assume that every licence has lost its withdrawal right.
2. Faults and incorrect charges
If the product is not supplied, does not match the purchase or has a fault, contact us with enough information to investigate. Consumer remedies may include bringing the product into conformity, a price reduction or ending the agreement, according to the applicable conditions.
Report duplicate or otherwise incorrect charges. A plugin that cannot run on its documented supported setup is a reason to investigate and provide an appropriate remedy. A working download alone does not settle whether the product meets the contract.
3. Detection expectations
No anti cheat can promise complete detection or zero false positives. A disputed flag should be reviewed with its context and configuration. That limitation does not remove a remedy where the product is defective or materially differs from what was agreed.
For a change-of-mind request outside an applicable withdrawal period, we assess the purchase and circumstances. Do not assume an additional unconditional refund guarantee beyond the rights and commitments stated for your order.
4. How to make a request
Email contact.fanumstudios@gmail.com with your account name, order reference, purchase date and whether you are requesting withdrawal, reporting a fault or disputing a charge. For a technical problem, include the server software/version and relevant errors with secrets removed.
An unambiguous statement that you wish to withdraw is sufficient; you do not have to describe a technical fault to exercise a valid withdrawal right. Send your notice before the applicable period ends. Please keep a copy.
We will confirm the next steps. Refunds required by law follow the applicable deadlines and payment-method requirements. We will not replace a required monetary refund with store credit without your agreement.
5. Disputes and support
Contacting us can help resolve a billing or access issue. You retain your payment-provider and legal complaint rights. A support request is not a waiver of those rights.
For independent information, read the Danish consumer authority’s guidance on withdrawal rights and digital content and services.